Service Team

Assistant Director and Support Staff

Assistant Director

• Oversees Lab Managers and Dept Support Services
• Coordinates Pathology administrative, fiscal and management functions
• Liaison to faculty regarding administrative, fiscal, research, educational and operational matters
• Responsible for knowledge and application of regulatory and accreditation issues to insure compliance

Administrative Secretary

• Support for Clinical Lab Director and Assistant Director
• Department travel liaison
• Continuing education unit assignment
• Distributes department newsletters
• Schedules department conference rooms

Executive Secretary

• Support for Department Head
• Coordinates faculty recruiting, appointments, promotions/annual reviews, and hospital/billing privileges
• Contact person for faculty certifications and licensures
• Supervises department secretarial support staff
• Schedules department conference rooms

Administrative Program Assistant

• Coordinates the following departmental programs: faculty effort, awards and events, online training and development, policies and procedures, contracts and agreements
• Activation/deactivation long-distance authorization codes
• Special projects as assigned by Assistant Director

Facilities Management

• Facility coordination for Hospital and Collegiate Buildings: maintenance issues, phone/computer network jack activation
• Monitors Clinical Supply Inventory (a.k.a. Supply Chain Inventory)
• Equipment tracking

• Performs cost analysis involving departmental laboratory service pricing and billing revenue (including University of Iowa Diagnostic Laboratories)
• Oversees departmental purchasing
• Assists Department Administrator with Pathology departmental budgets

• Coordinates and monitors research application/funding administration (pre- and post-award)
• Assists Department Administrator with Pathology’s Carver College of Medicine budgets

• Strategically plans and manages departmental Human Resource and Support Service functions
• Manages key department HR activities (i.e. performance management, staffing activity, recruitment and retention strategies, compensation and classification, etc.)
• Develops and manages departmental HR policies and procedures
• Investigates, mediates and proposes resolution of employee complaints and grievances

• Facilitates Merit Recruitment/Employment Activities
• Monitors performance appraisal/evaluations and continuing education
• Processes biweekly and monthly departmental payroll time and attendance
• Coordinates workflow documents and Pathology HR web site updates (task descriptions, job opportunities, etc.)

• Facilitates departmental employment activities for Professional and Scientific, SEIU, and Postdoctoral Recruitment
• Coordinates HR activities related to FMLA, Workers’ Compensation, ADA, and other leave programs
• Organizes and conducts departmental orientation and training opportunities
• Organizes departmental recognition events

Sue Dane
356-1748
susan-dane@uiowa.edu
C612 GH

• Serves as Pathology Information Technology liaison and external departments’ resource for laboratory testing information
• Provides Information Technology support to Pathology staff and faculty for department’s administrative and clinical applications
• Provides content support for Pathology Internet sites:  department website, department intranet, and Pathology Laboratory Services Handbook

Kathy Eyres
356-0353
kathleen-eyres@uiowa.edu
C660 GH

• Serves as Department of Pathology liaison for analysis, design, implementation and support of the Epic Clinical Information System application
• Acts as primary contact for synchronization of Epic and Pathology Laboratory Information System database
• Coordinates testing of Epic software releases for Department of Pathology
• Investigates and resolves problems between Epic and Laboratory Information databases
  

Shel Greek-Lippe
384-8286
michelle-greek-lippe@uiowa.edu
C660 GH

• Facilitates computer-related purchases
• Resolves Pathology charge exceptions, monitors charge file processing and billing statistics
• Serves as trainer for new employee computer orientations
• Assists with validation in changes affecting Pathology’s testing and software processes
• Maintains and assigns INFORMM user accounts

Jennifer Greer
384-3071
jennifer-greer@uiowa.edu
388 MRC

• Designs, revises and posts information to Pathology websites
• Designs, revises and posts information to University of Iowa Diagnostic Laboratories website
• Provides general Informatics support to department

Tina Swartzendruber
335-8146
tina-swartzendruber@uiowa.edu
388 MRC

• Designs, revises and posts information to Pathology websites including the Pathology Laboratory Services Handbook, Resident On-Call Service Handbook, Pathology Inter and Intranet websites
• Coordinates and posts laboratory bulletins
• Provides general Informatics support to department
  
  

Debby Greene
356-0346
deborah-greene@uiowa.edu
C660 GH

• Manage/lead five Quality Assurance (QA) Coordinators
• Coordinates all quality-related activities in providing strategic and regulatory direction to clinical laboratories
• Acts as a liaison, resource and Pathology representative to multi-disciplinary workgroups, QA projects and initiatives
• Coordinates onsite inspections for the external accrediting and regulatory agencies
• Acts as the Compliance Officer for the Department of Pathology, investigating all issues directed to compliance for review

Denise Baird
384-5322
denise-baird@uiowa.edu
C660 GH

• Provides regulatory direction to all laboratories for the external accrediting and regulatory agencies 
• Monitors and evaluates Quality and Patient Safety Key Indicators
• Oversees proficiency testing program to ensure testing is consistently accurate and reliable in all areas of Pathology
• Coordinates Laboratory Compliance Program

Chris James
353-8503
chris-james@uiowa.edu
C660 GH

• Departmental Risk Management Coordinator and Safety Officer
• Ancillary Service Coordinator for 55 Nursing Point-of-Care sites and 12 Special Function Laboratories

• Coordinates on-site inspections regarding safety issues and Point-of-Care Testing for the external accrediting and regulatory agencies

Daniel Reifert
384-5313
daniel-reifert@uiowa.edu
C660 GH

• Quality Liaison to the DeGowin Blood Center
• Responsible for the internal audit program, identifying corrective and/or preventive actions needed and evaluating the efficacy of those actions
• Ensures compliance with federal, state and local regulations
• Audit production records for errors, investigates, and ensures appropriate corrective action is taken

Christine Hillberry
384-9630
christine-hillberry@uiowa.edu
C660 GH

• Quality Liaison to Tissue and Cellular Therapy area within the DeGowin Blood Center
• Ensures compliance with accrediting and regulating agencies related to tissue and cellular therapy products
• Monitors the manufacturing processes in the DeGowin Blood Center

Tim Gehris
353-6721
timothy-gehris@uiowa.edu
C660 GH

• Quality liaison to the Pathology Core Laboratories
  
• Monitors, evaluates, and investigates Patient Safety Net issues with regards to Pathology involvement
• Ensures compliance with accrediting and regulatory agencies
• Audits processes, documentation, and event management systems
  
  

Julie Loomer
384-9628
julie-loomer@uiowa.edu
C660 GH

• Investigates third party billings and insurance denials
• Lab charge error resolution in IDX billing
• Liaison to Patient Financial Services (billing office)
• Coding resolution expert for CPT/HCPCS and ICD-9-CM
• Contact for Joint Office of Compliance regarding billing questions