Office of Information Technology Service Catalog

Desktop Service

This service provides desktop support to all college personnel. Our desktop staff will troubleshoot and resolve IT issues elevated to them from the Healthcare Information Systems Help Desk. Support personnel will prioritize requests and facilitate the most efficient and effective solution to your IT issues. Specific duties include, but are not limited to:

  • Onsite installation or replacement of hardware, including computers, peripherals, and other application-specific devices
  • Software installation and repair
  • Perform diagnostics
  • Assess network storage
  • Troubleshoot, repair and install printers/multi-purpose devices

Contact

Health Care Information Systems Helpdesk
(319) 356-0001
helpdesk-hcis@uiowa.edu
HCIS Help Desk Self Service 

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