Ward presented UI Physicians Excellence Award
Wednesday, December 12, 2012
Kelly Ward, MD was presented with the second annual University of Iowa Physicians (UIP) Clinical Award for Patient Satisfaction and Service Excellence Award. This award is given to an individual or team in recognition of outstanding patient satisfaction. Metrics can include Press Ganey Satisfaction Score, most improved score, and/or other patient feedback.
According to her patients and colleagues, Dr. Kelly Ward exemplifies the qualities of outstanding patient service. She consistently is mentioned in weekly patient satisfaction reports, which is a testament to her sincerity and genuine ability to make each patient a priority, even during her off-clinic hours. Dr. Ward’s peers marvel at her willingness to “go the extra step”—such as escorting a patient from the Pomerantz Family Pavilion back to Parking Ramp 1 because the patient got lost on the way to her appointment.